FAQ

From December 28, 2020, online payments are even more protected thanks to the new European PSD2 regulation that introduces new authentication rules.

From now on, when you place an order using a card payment, your bank may ask you to confirm your identity using 3D Secure authentication.

There are many ways to authenticate payments online and you may be asked to confirm your identity via SMS, email or TouchID.

We recommend that you contact your bank to make sure they have your correct contact details in case you are asked to use SMS or email for 3D Secure authentication.

If you have any questions, please contact our Customer Care.

It is possible to choose between the following payment methods:

CREDIT CARD

Once the type of card has been selected, it is necessary to enter the complete number of the credit or prepaid card without spaces, the expiry date, the security code (CVV / CVC) on the back of the card and the name and surname of the cardholder. The accepted credit or debit cards are Visa, Visa Electron, CartaSi, PostePay, Mastercard and American Express. The amount of the order will be blocked on the card and charged only to the invoice of the order. In case of cancellation of the order, the blocked amount will be automatically released. Unblocking times may vary depending on the credit institution issuing the card used.

PAYPAL

You need to log into your PayPal account to proceed with the payment and validate the shipping address. Based on the customer's choice, the amount will be charged to the credit card linked to the PayPal account or directly to the account balance.

Any import customs fees will be borne by the recipient. The Customer is therefore invited to contact the customs authorities of their country in advance to check the costs and any import limits.